Refund policy..

At Nola Screen & Graphics, we are committed to ensuring your satisfaction with every purchase. Please review our refund policy to understand the terms and conditions associated with requesting a refund.

1. Eligibility for Refund:

  • Refunds are available for products that are defective, damaged, or significantly different from what was ordered.
  • To be eligible for a refund, you must contact us within 14 days of receiving the product.

2. Return Process:

  • To initiate the return process, please contact our customer support team at 504-373-5040 or wjaved1@yahoo.com.
  • Provide detailed information about the issue, including supporting photographs if applicable.
  • Our team will guide you through the return process and provide instructions on returning the item.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases where the product is confirmed to be defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Inspection and Refund:

  • Upon receiving the returned item, our team will inspect it to verify the reported issue.
  • If the product is confirmed to be defective, damaged, or incorrect, we will process a refund to your original payment method.

5. Refund Timeline:

  • Refunds are typically processed within 7-10 business days after the returned item is received and inspected.
  • The actual timeline may vary based on your payment provider.

6. Non-Refundable Items:

  • Customized or personalized items are generally non-refundable unless they are defective or incorrect.
  • Clearance or sale items are also non-refundable.

7. Contact Information:

  • For any refund-related inquiries, please contact our customer support team at 504-373-5040 or wjaved1@yahoo.com.

Note: Nola Screen & Graphics reserves the right to amend this refund policy at its discretion. Any changes will be communicated through our website.

Your satisfaction is important to us, and we appreciate your understanding of our refund policy. We are here to assist you and ensure that you have a positive experience with our products and services.